Refund Policy

Refunds will be made back to your original payment method within 30 days of us receiving the returned goods.

Customers are required to pay for return shipping and the order remains the customer's responsibility until we receive it back - we, therefore, suggest you use a tracked postage service with insurance. Delivery charges will not be refunded.

We won't refund made-to-order pieces unless it arrives broken. 

This Returns Policy does not affect your statutory rights as a consumer, including, where applicable, your right to cancel an order placed on the Website within 14 days of receipt of your order and your rights in respect of faulty or defective goods. If you would like to exercise your right of cancellation, you must inform us of this decision by a clear statement, including your name, address, contact details, and details of the order you wish to cancel. You can cancel your order by contacting us at hi.kokorostudios@gmail.com